Office Lean : understanding and implementing Flow in a professional and administrative environment

Part I. Grasping the situation -- 1. The legacy of industrial management -- 2. Two types of efficiency -- 3. Changing the system -- Part II. Designing the flow -- 4. Understanding flow -- 5. Busy does not mean productive -- 6. Design principle 1: continuity -- 7. An accounting story -- 8. Design principle 2: balance -- 9. Creating balance -- 10. The CapCelll experiment -- 11. The seven gates of hell -- Part III. Thinking beyond flow -- 12. Prerequisites to problem solving -- 13. Start with standards -- 14. Using standards to create flow -- 15. Lean thinking and the digital age -- 16. Automation and imbalance -- 17. Lean leadership and strategy -- Conclusion: Work is a human system.