On service systems : by definition of elementary concepts towards the sound theory of service science

Petra Hocová and Zdenko Staníček

Year of publication:	2010
Authors:	Hocová, Petra ; Staníček, Zdenko
Published in:	Exploring services science : first international conference, IESS 2010, Geneva, Switzerland, February 17 - 19, 2010 ; revised papers. - Berlin : Springer, ISBN 3-642-14318-0. - 2010, p. 179-191
Subject:	Dienstleistung \| Services \| Theorie \| Theory \| Dienstleistungssektor \| Service industry \| Dienstleistungsmanagement \| Service management

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