Online purchase return policy leniency and purchase decision : mediating role of consumer trust
Pejvak Oghazi, Stefan Karlsson, Daniel Hellström, Klas Hjort
| Year of publication: |
March 2018
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|---|---|
| Authors: | Oghazi, Pejvak ; Karlsson, Stefan ; Hellström, Daniel ; Hjort, Klas |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 41.2018, p. 190-200
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| Subject: | Return policy leniency | Purchase intentions | Consumer trust | Retail | Online shopping | Online-Handel | Online retailing | Konsumentenverhalten | Consumer behaviour | Vertrauen | Confidence | Kaufentscheidung | Purchase decision | Einzelhandel | Retail trade | Electronic Commerce | E-commerce |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2017.12.007 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011808585