Online retail returns management : integration within an omni-channel distribution context
Michael Bernon, John Cullen and Jonathan Gorst
| Year of publication: |
2016
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|---|---|
| Authors: | Bernon, Michael ; Cullen, John ; Gorst, Jonathan |
| Published in: |
International journal of physical distribution & logistics management : IJPD & LM. - Bingley : Emerald Publishing Limited, ISSN 0960-0035, ZDB-ID 184279-1. - Vol. 46.2016, 6/7, p. 584-605
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| Subject: | Reverse logistics | Retail | Omni-channel | Performance | Product returns | Multi-channel | Betriebliche Kreislaufwirtschaft | Einzelhandel | Retail trade | Online-Handel | Online retailing | Multikanalvertrieb | Multichannel strategy | Kundenservice | Customer service | Vertriebsweg | Distribution channel | Lieferkette | Supply chain | Vertrieb | Physical distribution | Logistik | Logistics |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJPDLM-01-2015-0010 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011588029