Only If It Is Convenient: Understanding How Convenience Influences Self-Service Technology Evaluation
| Year of publication: |
2013
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|---|---|
| Authors: | Collier, Joel E. ; Kimes, Sheryl E. |
| Published in: |
Journal of service research : JSR. - Thousand Oaks, Calif. [u.a.] : Sage Periodicals Press, ISSN 1094-6705, ZDB-ID 14900695. - Vol. 16.2013, 1, p. 39-51
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