Opening the black box: Assessing the mediating mechanism of relationship quality and the moderating effects of prior experience in ISP service
| Year of publication: |
2005
|
|---|---|
| Authors: | Lin, Chieh-Peng ; Ding, Cherng G. |
| Published in: |
International journal of service industry management : IJSIM. - Bradford : Emerald, ZDB-ID 1041356x. - Vol. 16.2005, 1, p. 55-80
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