Operational failures and problem solving : an empirical study of incident reporting

Julia Adler-Milstein; Sara J. Singer; Michael W. Toffel

Year of publication:	2009 ; Version: August 26, 2009
Authors:	Adler-Milstein, Julia ; Singer, Sara J. ; Toffel, Michael W.
Publisher:	Cambridge, Mass. : Harvard Business School
Subject:	Störungsmanagement \| Disruption management \| Betriebliche Dokumentation \| Corporate documentation \| Krisenmanagement \| Crisis management \| Frühwarnsystem \| Early warning system

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