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An operations management perspective on adopting customer-relations management (CRM) software
Schniederjans, Marc J., (2012)
Process development in customer order information systems to gain competitive advantage : a SME case study
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A survey on adoption factors of cloud-based enterprise systems and their differences in Iranian SMEs
Tarani, Darya, (2021)
The strategic role of knowlegde and innovation systems thinking
Smith, Alan D., (2007)
Automatic identification and voice-recognition technologies for quality improvement : case studies of Pittsburgh-area service firms
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Acceptability of internet voting and CRM principles among the internet savvy