Operationalizing the Service Quality Construct:
| Year of publication: |
2003
|
|---|---|
| Authors: | Olorunniwo, Festus ; Hsu, Maxwell ; Udo, Godwin |
| Published in: |
Services marketing quarterly. - New York, NY : Haworth Press, ISSN 1533-2969, ZDB-ID 20507926. - Vol. 24.2003, 4, p. 57-76
|