Operationalizing Total Quality: A Business Process Approach
| Year of publication: |
1994
|
|---|---|
| Authors: | Peters, John |
| Published in: |
The TQM magazine : the international bi-monthly for total quality management. - Bradford : Emerald, ISSN 0954-478X, ZDB-ID 10941800. - Vol. 6.1994, 4, p. 29-33
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