Operator staffing and scheduling for an IT-help call centre
Hesham K. Alfares
| Year of publication: |
2007
|
|---|---|
| Authors: | Alfares, Hesham K. |
| Published in: |
European journal of industrial engineering : EJIE. - Genevè : Inderscience Enterprises Ltd., ISSN 1751-5254, ZDB-ID 23843779. - Vol. 1.2007, 4, p. 414-430
|
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Language: | English |
| Source: |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10009882506