Optimal selection of contracts and work shifts in multi-skill call centers
Roberto Cordone; Pierre Hosteins; Giovanni Righini; Paolo Ravizza; Andrea Piselli
| Year of publication: |
2014
|
|---|---|
| Authors: | Cordone, Roberto ; Hosteins, Pierre ; Righini, Giovanni ; Ravizza, Paolo ; Piselli, Andrea |
| Published in: |
EURO journal on computational optimization. - Heidelberg : Springer, ISSN 2192-4406, ZDB-ID 2772752-X. - Vol. 2.2014, 4, p. 247-277
|
| Subject: | Workforce management | Call center optimization | Integer linear programming | GRASP | Callcenter | Call centre | Mathematische Optimierung | Mathematical programming | Personaleinsatzplanung | Crew scheduling | Warteschlangentheorie | Queueing theory | Personalmanagement | Human Resource Management |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10010500921