Optimizing daily agent scheduling in a multiskill call center
| Year of publication: |
2010
|
|---|---|
| Authors: | Egeblad, Jens ; Garavelli, Claudio ; Lisi, Stefano ; Pisinger, David |
| Published in: |
European journal of operational research : EJOR. - Amsterdam : Elsevier, ISSN 0377-2217, ZDB-ID 2430034. - Vol. 200.2010, 3 (1.2.), p. 822-833
|