Optimizing the staffing and routing of small-size hierarchical call centers
| Authors: | CHEVALIER, Philippe ; VAN den SCHRIEK, Jean-Christophe |
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| Institutions: | Center for Operations Research and Econometrics (CORE), École des Sciences Économiques de Louvain |
| Series: | |
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| Type of publication: | Book / Working Paper |
| Notes: | In : Production and Operations Management, 17(2), 306-319, 2008 Number -2156 |
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