Optimizing the Staffing and Routing of Small-Size Hierarchical Call Centers
| Year of publication: |
2008
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|---|---|
| Authors: | Chevalier, Philippe ; Schrieck, Jean-Christophe Van den |
| Published in: |
Production and operations management : an international journal of the Production and Operations Management Society. - Hoboken, NJ : Wiley-Blackwell, ISSN 1059-1478, ZDB-ID 11084601. - Vol. 17.2008, 3, p. 306-319
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