Organisational citizenship behaviours and effectiveness: an empirical study in two small insurance companies
The study relates six dimensions of organisational citizenship behaviours (OCB) at the branch level with several indicators of the effectiveness of 38 branches of two insurance companies. Results suggest that the branches where employees display more OCB are the most effective. These findings are discussed in the context of a scarcity of empirical studies on the topic, despite researchers' assumption that OCB enhances team and organisational effectiveness.
Year of publication: |
2008
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Authors: | Rego, Arménio ; Cunha, Miguel Pina E. |
Published in: |
The Service Industries Journal. - Taylor & Francis Journals, ISSN 0264-2069. - Vol. 28.2008, 4, p. 541-554
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Publisher: |
Taylor & Francis Journals |
Saved in:
Online Resource
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