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The effects of lean implementation on hospital financial performance
Narayanan, Sriram, (2022)
Influence of critical success factors of total quality management on financial and non-financial performance of hospitality industry : an empirical study
Nair, Girish Karunakaran, (2016)
Exploring critical success factors for TQM implementation using interpretive structural modelling approach : extract from case studies
Kumar, Vimal, (2017)
Implementing TQM in healthcare : the critical leadership traits
Nwabueze, Uche, (2011)
TQM in the British National Health Service : nine reasons for failure
Nwabueze, Uche, (2014)
The rise and decline of TQM in the NHS