Organizational frontlines in the digital age : the Consumer-Autonomous Technology-Worker (CAW) framework

Jenny van Doorn, Edin Smailhodzic, Stefano Puntoni, Jia Li, Jan Hendrik Schumann, Jana Holthöwer

Year of publication:	2023
Authors:	Doorn, Jenny van ; Smailhodzic, Edin ; Puntoni, Stefano ; Li, Jia ; Schumann, Jan Hendrik ; Holthöwer, Jana
Published in:	Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 164.2023, p. 1-13
Subject:	Artificial intelligence \| Automation \| Human–machine collaboration \| Robots \| Service \| Künstliche Intelligenz \| Automatisierung \| Roboter \| Robot \| Computerunterstützung \| Computerized method \| Digitalisierung \| Digitization

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