Organizational knowledge and information technology : the key resources for improving customer service in call centers
Sujeong Choi
| Year of publication: |
February 2018
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| Authors: | Choi, Sujeong |
| Published in: |
Information systems and e-business management : ISeB. - New York, NY [u.a.] : Springer, ISSN 1617-9846, ZDB-ID 2069863-X. - Vol. 16.2018, 1, p. 187-203
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| Subject: | Knowledge management | Digital knowledge | Human knowledge | Information technology resources | Service expertise | Call center | Wissensmanagement | Informationstechnik | Information technology | Callcenter | Call centre | Kundenservice | Customer service | Wissen | Knowledge | Wissenstransfer | Knowledge transfer | Beziehungsmarketing | Relationship marketing | Lernende Organisation | Learning organization |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1007/s10257-017-0359-6 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011849784