Other customers in a service encounter : examining the effect in a restaurant setting
Year of publication: |
2012
|
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Authors: | Kim, Namin ; Lee, Moonkyu |
Published in: |
The journal of services marketing. - Bingley : Emerald Group Publishing Limited, ISSN 0887-6045, ZDB-ID 1027140-5. - Vol. 26.2012, 1, p. 27-40
|
Subject: | Gastronomie | Restaurant industry | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Soziales Verhalten | Social behaviour | Kundenzufriedenheit | Customer satisfaction | Südkorea | South Korea |
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