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Implications of service processes outsourcing on firm value
Lee, Ruby P., (2010)
Service Center Organisation : neue Formen der Steuerung von internen Dienstleistungen unter besonderer Berücksichtigung von Shared Services
Martin-Pérez, Nuria-Julia, (2009)
Examining the relationship between internal service quality aand its dimensions, and internal customer satisfaction
Jun, Minjoon, (2010)
Contracting problems and public sector organization
Marvel, Mary K., (1991)
Shaping the provision of outsourced public services : incentive efficacy and service delivery
Marvel, Mary K., (2009)
Government-to-government contracting : stewardship, agency, and substitution
Marvel, Mary K., (2008)