Outsourcing strategy in two-stage call centers
Year of publication: |
2010
|
---|---|
Authors: | Kim, Jun Woo ; Park, Sang Chan |
Published in: |
Computers & operations research : and their applications to problems of world concern ; an international journal. - Oxford [u.a.] : Elsevier, ISSN 0305-0548, ZDB-ID 194012-0. - Vol. 37.2010, 4, p. 790-805
|
Subject: | Outsourcing | Callcenter | Call centre | Strategisches Management | Strategic management |
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