Overflow Networks: Approximations and Implications to Call Center Outsourcing
| Year of publication: |
2012
|
|---|---|
| Authors: | Gurvich, Itai ; Perry, Ohad |
| Published in: |
Operations research : the journal of the Operations Research Society of America. - Linthicum, Md : INFORMS, ISSN 0030-364X, ZDB-ID 1233890. - Vol. 60.2012, 4, p. 996-1010
|