Papers - 4 The Alpha, Beta, Gamma Approach to Measuring Change and its use for Interpreting the Effectiveness of Service Quality Programs
| Year of publication: |
2001
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|---|---|
| Authors: | Dowling, Grahame R. |
| Published in: |
Australian journal of management. - Los Angeles, Calif. [u.a.] : Sage, ISSN 0312-8962, ZDB-ID 6093802. - Vol. 26.2001, 1, p. 55-68
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