Pathways to service system smartness for firms
Bieke Henkens, Katrien Verleye, Bart Larivière, and Helen Perks
| Year of publication: |
2023
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|---|---|
| Authors: | Henkens, Bieke ; Verleye, katrien ; Larivière, Bart ; Perks, Helen |
| Published in: |
Journal of service research. - London : Sage Periodicals Press, ISSN 1552-7379, ZDB-ID 2020788-8. - Vol. 26.2023, 4, p. 521-541
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| Subject: | Smart service systems | smartness configurations | customer value propositions | value creation logics | multiple case study research | Betriebliche Wertschöpfung | Value creation | Kundenwert | Customer value | Dienstleistung | Services | Beziehungsmarketing | Relationship marketing | Dienstleistungsmanagement | Service management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/10946705221132583 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014580306