Patient-centric quality assessment framework for healthcare services
Geun-wan Park, Yongse Kim, Kwangtae Park, Anurag Agarwal
| Year of publication: |
December 2016
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|---|---|
| Authors: | Park, Geun-wan ; Kim, Yongse ; Park, Kwangtae ; Agarwal, Anurag K. |
| Published in: |
Technological forecasting & social change : an international journal. - Amsterdam : Elsevier, ISSN 0040-1625, ZDB-ID 280700-2. - Vol. 113.2016, 2, part B, p. 468-474
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| Subject: | Customer experience management | Healthcare | Quality | Dienstleistungsqualität | Service quality | Gesundheitsversorgung | Health care | Beziehungsmarketing | Relationship marketing | Gesundheitswesen | Health care system | Kundenzufriedenheit | Customer satisfaction | Krankenhaus | Hospital | Qualitätsmanagement | Quality management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.techfore.2016.07.012 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011613350