Patients' health is on the line - The growth of call centres shows the future of public services. From asking advice from a duty nurse to finding a job, they underpin Whitehall's commitment to e-government
Year of publication: |
1999
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Authors: | Byatt, Michael |
Published in: |
Public finance : the business monthly of the public sector. - London : Public Finance, ISSN 1352-9250, ZDB-ID 11697313. - 1999 (11.06.), p. 38-40
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