The People Who Make Organizations Go-or Stop - The real work in most companies is done informally, through personal contacts and conversations that don't necessarily follow the some path as the org chart. How can executives manage such amorphous networks? Start by focusing on those employees in informal networks who play four critical roles.
| Year of publication: |
2002
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| Authors: | Cross, Rob ; Prusak, Laurence |
| Published in: |
Harvard business review : HBR. - Boston, Mass : Harvard Business School Publ. Corp, ISSN 0017-8012, ZDB-ID 23826. - 2002, p. 104-114
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