Perceived quality and satisfaction in multiservice organisations: the case of Spanish public services
| Year of publication: |
2003
|
|---|---|
| Authors: | Bigné, Enrique ; Moliner, Miguel A. ; Sánchez, Javier |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 17.2003, 4-5, p. 420-451
|