Perceived service quality and customer loyalty : a study of online food delivery applications in platform to customer (P2C) service delivery in Sri Lanka
Karawita Dasanayakage Dilmi Umayanchana Dasanayaka, Mananage Shanika Hansini Rathnasiri, Dulakith Jasinghe, Narayanage Jayantha Dewasiri, Wijerathna W.A.I.D. and Nripendra Singh
| Year of publication: |
2024
|
|---|---|
| Authors: | Dasanayaka, Karawita Dasanayakage Dilmi Umayanchana ; Rathnasiri, Mananage Shanika Hansini ; Jasinghe, Dulakith ; Dewasiri, Narayanage Jayantha ; W.A.I.D., Wijerathna ; Singh, Nripendra |
| Published in: |
Digital influence on consumer habits : marketing challenges and opportunities. - Leeds : Emerald Publishing, ISBN 978-1-80455-344-2. - 2024, p. 19-36
|
| Subject: | COVID-19 epidemic | customer loyalty | online food deliveryapplications | P2C service delivery platforms | perceived service quality | Sri Lanka | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Online-Handel | Online retailing | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Coronavirus | Kundenbindung | Customer retention | Digitale Plattform | Digital platform |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Other identifiers: | 10.1108/978-1-80455-342-820241002 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014552084