Performance analysis and improvement of a typical telephone response system of VA hospitals : a discrete event simulation study
Jing Shi, Ergin Erdem and Yidong Peng (Department of Industrial and Manufacturing Engineering, North Dakota State University, Fargo, North Dakota, USA), Peter Woodbridge (MidWest Mountain Veterans Engineering Resource Center, Albuquerque, New Mexico, USA), and Christopher Masek (MidWest Mountain Veterans Engineering Resource Center, Omaha, Nebraska, United States)
| Year of publication: |
2015
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|---|---|
| Authors: | Shi, Jing ; Erdem, Ergin ; Peng, Yidong ; Woodbridge, Peter ; Masek, Christopher |
| Published in: |
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA. - Bingley : Emerald, ISSN 0144-3577, ZDB-ID 762449-9. - Vol. 35.2015, 8, p. 1098-1124
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| Subject: | Resource sharing | Centralization and decentralization | Discrete event simulation | System performance | Telephone response system | VA hospitals | Krankenhaus | Hospital | Simulation | Performance-Messung | Performance measurement | Warteschlangentheorie | Queueing theory |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJOPM-01-2014-0016 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011449413