Performance analysis of an inbound call center with skills-based routing
| Year of publication: |
2004
|
|---|---|
| Authors: | Stolletz, Raik ; Helber, Stefan |
| Published in: |
OR spectrum : quantitative approaches in management. - Berlin : Springer, ISSN 0171-6468, ZDB-ID 20738857. - Vol. 26.2004, 3, p. 331-352
|