Performance and cost evaluation of an adaptive queuing system with customer reneging and retention : steady-state and transient analysis
Sapana Sharma, Rakesh Kumar, Godlove Suila Kuaban, Bhavneet Singh Soodan, Pradeep Singh
| Year of publication: |
2024
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|---|---|
| Authors: | Sharma, Sapana ; Kumar, Rakesh ; Kuaban, Godlove Suila ; Soodan, Bhavneet Singh ; Singh, Pradeep |
| Published in: |
International journal of services, economics and management. - Olney : Inderscience, ISSN 1753-0830, ZDB-ID 2418235-7. - Vol. 15.2024, 3, p. 254-272
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| Subject: | performance evaluation | cost evaluation | customer reneging | customer retention | adaptive queuing system | Warteschlangentheorie | Queueing theory | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Performance-Messung | Performance measurement |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJSEM.2024.138336 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015069864