Performance effects of IT capability, service process innovation, and the mediating role of customer service
| Year of publication: |
2012
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|---|---|
| Authors: | Chen, Ja-Shen ; Tsou, Hung-Tai |
| Published in: |
Journal of engineering and technology management : JET-M. - Amsterdam [u.a.] : Elsevier, ISSN 0923-4748, ZDB-ID 10271648. - Vol. 29.2012, 1, p. 71-95
|