Performance indicators for call centers with impatient customers
| Year of publication: |
2013
|
|---|---|
| Authors: | Jouini, Oualid ; Koole, Ger ; Roubos, Alex |
| Published in: |
IIE transactions / Institute of Industrial Engineers, Norcross, Ga : industrial engineering and development. - Philadelphia, Pa : Taylor & Francis, ISSN 0569-5554, ZDB-ID 2460191. - Vol. 45.2013, 3 (1.3.), p. 341-354
|