PERFORMANCE MEASUREMENT IN A TELEPHONE CALL CENTRE
Year of publication: |
1999
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Authors: | Brown, Gordon ; Innes, John ; Tagoe, Noel |
Published in: |
Management accounting. - London : Inst., ISSN 0025-1682, ZDB-ID 4141702. - Vol. 77.1999, 1, p. 41-45
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Saved in:
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