Performance measurement practices in software ecosystem

Purpose – This paper aims to present the results of a survey study on performance and healthiness measurement practices in a Tunisian software ecosystem. The study evaluates the five dimensions of software ecosystem healthiness: robustness, productivity, interoperability, stakeholder's (customer and employee) satisfaction and creativity in the Tunisian context. Design/methodology/approach – In this research a questionnaire was developed and distributed to the 150 Tunisian software ecosystem partners. Findings – The results of this study show that managers should analyze the robustness, productivity, interoperability, stakeholder's (customer and employee) satisfaction and creativity measures simultaneously in order to enhance the quality of the decision-making process. Research limitations/implications – In this study, one software ecosystem and 60 partners were examined. Future research should increase the number of respondents and the software ecosystem in order to generalize these results. Originality/value – This paper is unique in reflecting the general practices and perceptions of software ecosystem organizations on performance and healthiness measures in Tunisia.