Performance measurement systems in after-sales service: an integrated framework
| Year of publication: |
2007
|
|---|---|
| Authors: | Gaiardelli, Paolo ; Saccani, Nicola ; Songini, Lucrezia |
| Published in: |
International journal of business performance management. - Milton Keynes : Inderscience Enterprises, ISSN 1368-4892, ZDB-ID 2000476X. - Vol. 9.2007, 2, p. 145-171
|