Perilous Passage? - Even as retail bankers confront more economic uncertainty post September 11, they must stay focused on long-term goals -- Such as improving service quality.
Year of publication: |
2001
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Authors: | Stoneman, Bill ; Engen, John R. ; Cline, Kenneth |
Published in: |
Banking strategies : management insights in financial services. - Chicago, Ill. : BAI, ISSN 1049-1775, ZDB-ID 13442399. - Vol. 77.2001, 6, p. 23-46
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