Personalized communication as a platform for service inclusion? : initial insights into interpersonal and AI-based personalization for stigmatized consumers
Martin Mende, Maura L. Scott, Valentina O. Ubal, Corinne M. K. Hassler, Colleen M. Harmeling, and Robert W. Palmatier
| Year of publication: |
2024
|
|---|---|
| Authors: | Mende, Martin ; Scott, Maura L. ; Ubal, Valentina O. ; Hassler, Corinne M. K. ; Harmeling, Colleen M. ; Palmatier, Robert W. |
| Published in: |
Journal of service research. - London : Sage Periodicals Press, ISSN 1552-7379, ZDB-ID 2020788-8. - Vol. 27.2024, 1, p. 28-48
|
| Subject: | stigma | healthcare | inclusiveness | well-being | artificial intelligence | service | Künstliche Intelligenz | Artificial intelligence | Persönlichkeitspsychologie | Personality psychology | Konsumentenverhalten | Consumer behaviour | Gesundheitsversorgung | Health care | Gesundheitswesen | Health care system |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/10946705231188676 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014580389