Personalized managerial response and negative inconsistent review helpfulness : the mediating effect of perceived response helpfulness
Wangyan Jin, Yuangao Chen, Shuiqing Yang, Shasha Zhou, Hui Jiang, June Wei
| Year of publication: |
2023
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| Authors: | Jin, Wangyan ; Chen, Yuangao ; Yang, Shuiqing ; Zhou, Shasha ; Jiang, Hui ; Wei, June |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 74.2023, p. 1-12
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| Subject: | Review helpfulness | Personalized managerial response | Review inconsistency | Moderating | Mediating | Führungskräfte | Managers | Persönlichkeitspsychologie | Personality psychology | Verantwortung | Responsibility | Corporate Social Responsibility | Corporate social responsibility | Arbeitsverhalten | Work behaviour | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2023.103398 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014342261