Personnel Perspectives: Customer Service is Not a Luxury - When it comes to delivering good service to customers, companies are at the mercy of every single employee. Make sure you train them well or you may suffer the consequences of a bad reputation.
Year of publication: |
2002
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Authors: | Berman, Eileen L. |
Published in: |
Industrial management : the magazine for better management in industry. - Norcross, Ga. : Institute of Industrial Engineers, ISSN 0019-8471, ZDB-ID 4108498. - Vol. 44.2002, 3, p. 6-7
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