Personnel Perspectives: Customer Service is Not a Luxury - When it comes to delivering good service to customers, companies are at the mercy of every single employee. Make sure you train them well or you may suffer the consequences of a bad reputation.
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Industrial management : the magazine for better management in industry. - Norcross, Ga. : Institute of Industrial Engineers, ISSN 0019-8471, ZDB-ID 4108498. - Vol. 44.2002, 3, p. 6-7
Berman, Eileen L., (1998)
Speaking of Goals - Many of us put up psychological and emotional barriers that prevent us from enjoying a feeling of well being. If you are worried about losing your job, don't sit around waiting for the axe to fall. Have an action plan and set the wheels in motion in case you do get a pink slip. If you don't like your work, figure out what you would like to do and set about turn that dream into ...
Berman, Eileen L., (2006)
Whose Responsibility Is It? Feelings of helplessness besiege people who are unable to have their needs met. Therefore, it behooves employees to be of assistance -- Whether that means being more proactive, more flexible, or going to the person in charge.
Berman, Eileen L., (2005)
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