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Bank image: exposition and illustration of correspondence analysis
Yavas, Ugur, (1996)
Service quality in the banking sector in an emerging economy: a consumer survey
Yavas, Ugur, (1997)
Seven best practices for creating a sales culture: transitioning from an internally‐focused, transaction‐oriented culture to a customer‐focused, sales‐oriented culture
Shemwell, Donald J., (1998)