Positive and negative consequences of a relationship manager strategy: New Zealand banks and their small business customers
| Year of publication: |
2005
|
|---|---|
| Authors: | Colgate, Mark ; Lang, Bodo |
| Published in: |
Journal of Business Research. - Elsevier, ISSN 0148-2963. - Vol. 58.2005, 2, p. 195-204
|
| Publisher: |
Elsevier |