Practical scheduling for call center operations
Dennis C. Dietz
| Year of publication: |
2011
|
|---|---|
| Authors: | Dietz, Dennis C. |
| Published in: |
Omega : the international journal of management science. - Oxford [u.a.] : Elsevier, ISSN 0305-0483, ZDB-ID 124502-8. - Vol. 39.2011, 5, p. 550-557
|
| Subject: | Callcenter | Call centre | Scheduling-Verfahren | Scheduling problem | Warteschlangentheorie | Queueing theory | Operations Research | Operations research |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10008860200