Predictive quality model for customer defects
Anabela Costa Silva, José Machado, and Paulo Sampaio
| Year of publication: |
2024
|
|---|---|
| Authors: | Silva, Anabela Costa ; Machado, José ; Sampaio, Paulo |
| Published in: |
The TQM journal : the international review of organizational improvement. - Bradford : Emerald Group Publ., ISSN 1754-274X, ZDB-ID 2420151-0. - Vol. 36.2024, 9, p. 155-174
|
| Subject: | Artificial intelligence | Industry 4.0 | Machine learning and customer complaints | Quality 4.0 | Künstliche Intelligenz | Beschwerdemanagement | Complaint management | Qualitätsmanagement | Quality management | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Produktqualität | Product quality | Kundenzufriedenheit | Customer satisfaction | Prognoseverfahren | Forecasting model |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/TQM-09-2023-0302 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015417875