Preventive service management : towards pro-active improvement of service quality
Ofer Barkai; Elad Harison
| Year of publication: |
2011
|
|---|---|
| Authors: | Barkai, Ofer ; Harison, Elad |
| Published in: |
Review of business information systems. - Littleton, Colo., ISSN 1534-665X, ZDB-ID 2442108X. - Vol. 15.2011, 4, p. 19-30
|
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Language: | English |
| Source: |
Persistent link: https://www.econbiz.de/10009885798