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Catching falling stars : a human resource response to social capital's detrimental effect of information overload on star employees
Oldroyd, James B., (2012)
Scaling up your story : an experiment in global knowledge sharing at the World Bank
Morris, Shad S., (2016)
The Quest for Customer Focus - What do customers really want? What does your company really need to know about them? You won't find out simply by conducting a survey or installing a CRM system. The road to enlightenment is much longer and harder than that -- But those who go the distance have the profits to show for it.
Gulati, Ranjay, (2005)