Prioritisation of quality dimensions of after-sales technical services
Bülent Başaran, Aslı Battal
| Year of publication: |
2017
|
|---|---|
| Authors: | Başaran, Bülent ; Battal, Aslı |
| Published in: |
International journal of productivity and quality management : IJPQM. - [Olney, Bucks] : Inderscience Enterprises, ISSN 1746-6474, ZDB-ID 2193376-5. - Vol. 21.2017, 2, p. 245-263
|
| Subject: | operations and logistics management | quality management | house of quality | HoQ | after-sales service | customer expectation | technical requirement | service quality | Qualitätsmanagement | Quality management | Dienstleistungsqualität | Service quality | Kundenservice | Customer service | Kundenzufriedenheit | Customer satisfaction | Produktqualität | Product quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011751189