Prioritisation of the determinants of customer satisfaction : a simultaneous equation approach in ordinal endogenous set-up
Indranil Mukhopadhyay, Souvik Kumar Bandyopadhyay and Aditya Chatterjee
| Year of publication: |
2011
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|---|---|
| Authors: | Mukhopadhyay, Indranil ; Bandyopadhyay, Souvik Kumar ; Chatterjee, Aditya |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 22.2011, 1/2, p. 117-130
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| Subject: | Kundenzufriedenheit | Customer satisfaction | Mehrgleichungsmodell | Multiple equation model | Regressionsanalyse | Regression analysis | Telekommunikationssektor | Telecommunications industry |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10008986619